Delivery conditions in Luxembourg

We offer delivery under the following conditions:
• 10 EUR for weight up to 10 kg
• 15 EUR for a weight of 10 to 20 kg
• Free delivery on all orders worth 150 EUR or more

Shipping is typically within 1-2 days of receiving your order. Please allow 3-7 days for total delivery.
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Delivery conditions in France, Germany & Belgium:

We offer delivery under the following conditions:
• 25 EUR for weight up to 10 kg
• 40 EUR for a weight of 10 to 20 kg
• Free delivery on all orders worth EUR 300 or more

Shipping is typically within 1-2 days of receiving your order. Please allow 7-10 days for total delivery.
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Click & Collect: A gesture for OUR planet and YOUR budget

At Atelier Luxera, we are committed to reducing the ecological impact of deliveries.

By choosing our Click & Collect service, you actively participate in this process by collecting your purchases directly in store. This option, both economical and fast, allows you to have your products within just 1 to 2 days after confirming your order.

Thank you for choosing Atelier Luxera! We hope that our products will enhance your shared moments.
However, if you are not completely satisfied, here is our returns policy.
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1. Damaged or defective products

If one or more items are received damaged or defective, please follow these steps within 48 hours of receipt:

• Contact us: write tocontact@atelierluxera.com including clear photos of the damaged product and the packaging.
• Return label: After analysis and validation of your request, we will send you a prepaid return label. The return costs will be fully covered by us.

As refund options you can choose between:
• A refund
• An exchange for a similar product
• A voucher that can be used online or in our store
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2. Products not meeting your expectations

If an item does not meet your expectations, you have 15 days after receipt to return it.

Here are the terms:

• Condition of items: Products must be in their original, unused condition with all tags and packaging intact.
• Return options: Once the products are returned, we only offer a voucher that can be used online or in our store.
• Return costs: Return costs are the responsibility of the customer.

We accept the following payment methods: Amex, Apple pay, Visa & Mastercard.

I still haven't received my order

If you have not received a shipping confirmation email, it means that your order has been taken into account, but has not yet been sent: it is still "pending". Don't panic in this case, we are doing everything to send it to you as soon as possible!

If you did receive a shipping confirmation email, then depending on the shipping date, your order may still be on its way.
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You made a mistake in sending my order.

Write to customer service at contact@atelierluxera.com indicating that your order is incomplete or that there is an error in the order. Instructions and a shipping confirmation will be sent to you by email.
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Has my order been taken into account?

Your order is validated if you have received a confirmation email with the details of your purchases.

Origin

All our products are designed in Luxembourg and manufactured in Portugal.

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Composition

All our products are made of fine stoneware, 100% ceramic and 100% lead-free.
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Interview

All our products are dishwasher, oven, microwave and freezer safe.